Condo owner wins counter-claim judgment against obnoxious next door neighbour who complained about noise from piano playing


Chiang v. Yang



1999 BCPC 0029

File No:






































Appearing in person:

E. Chiang

Appearing in person:

J. Yang

Place of Hearing:

Vancouver, B.C.

Dates of Hearing:

March 8 and 10, 1999

Date of Judgment:

April 9, 1999



[1] The Claimant’s claim is for damages arising out of the disturbance caused to him by the noise emanating from the Defendant’s residence. The Claimant says the noise caused by the Defendant’s daughter while playing the piano has deprived him of the use and enjoyment of part of his residence and has caused him mental anguish, anxiety, and loss of sleep.

[2] The Defendant denies that the piano creates a noise audible in the Claimant’s residence and claims the matter has been thoroughly investigated by the police, the strata council, and the City of Vancouver By-law enforcement department. The Defendant has also filed a counter-claim for damages arising out of the Claimant’s interference with the sale of her residence and her daughter’s piano examinations. In addition, the Defendant’s counter-claim may be characterized as an action for damages in nuisance.


[3] The parties lived side by side as neighbors in a condominium complex located at (No.) Prince Edward Street, Vancouver, BC, from 1989 until May 1997 when the Defendant rented her unit and left the premises. The Defendant purchased her unit (106) in 1986 and the Claimant rented unit 107 from his mother who purchased the property in 1989.

[4] In or about 1992 the Defendant’s daughter, then age seven, began to take piano lessons. The Defendant also purchased a piano to enable her daughter to practice at home. The Defendant’s daughter practiced every day for one half an hour. As she progressed, however, her practice time was increased to almost one hour each day. During the week the Defendant’s daughter practiced after school and on weekends her practice times could be later in the evening; however, never beyond 8:00 p.m.

[5] The Claimant testified that he began to have problems with the noise created by the piano playing almost immediately. He testified that the sound ‘thundered’ through the thin walls of the units and disturbed his sleep to the extent that he moved his bed into the sitting room because it was farther away from the Defendant’s suite. At first the Claimant contested the noise by repeatedly banging on the walls and letting the Defendant know the piano playing disturbed him through threats, insults, and the uttering of obscenities. The Claimant had a night job until 1994 and felt that he needed quiet in the day to sleep. After 1994 the Claimant says he slept any time of the day or night because he was recovering from a stroke.

[6] The relationship between the Defendant and the Claimant became progressively worse as a consequence of the Claimant’s complaints about the piano playing. After three or four years of banging on the walls, threatening, and verbally abusing the Defendant and her daughter, the Claimant made a formal complaint to the Vancouver Health Board. The Board is responsible for enforcing the City of Vancouver Noise By-law. The By-law enforcement officers visited the Claimant’s residence and listened to the sounds emanating from the Defendant’s unit. Not satisfied that the noise level exceeded the By-law restrictions, the enforcement officers took no action. Because the Claimant asserted the Defendant’s daughter was deliberately playing softly to "fool" the By-law enforcement officers, the City sent their officers to the site on several occasions to investigate the complaints. The officers were still unable to detect an infringement of the noise By-law and refused to take action. On July 5, 1996 Claudia Kurzac, an Environmental Health Officer employed by the City of Vancouver, wrote to the Defendant advising her of the complaint by the Claimant and reciting the terms of the By-law governing the circumstances.

[7] The Claimant continued in his efforts to have the By-law enforcement officers appreciate the extent to which the music had disturbed his life by continually requesting their attendance for the purpose of listening to the piano playing and raising the issue with the Defendant. On August 14, 1996 Virginia Jorgensen, an Environmental Health Officer employed by the City of Vancouver, sent a letter to the Claimant advising him they would take no further action on his complaints:

This letter confirms the inspections conducted by several environmental health officers in response to your complaints relating to noise entering your suite from piano playing next door.

As has been discussed with you several times, most recently on Monday, August 12, 1996, the sound noted coming into your unit from the piano has not been clearly audible. The intent of the City of Vancouver Noise By-law is not to prohibit people from undertaking normal everyday activities. It is not unreasonable for a child to practice playing the piano for 30 minutes during the day.

We cannot take any further action on your behalf at this time. If you are disturbed during the evening hours, you may contact the Vancouver Police Department.

[8] Undeterred by the City’s refusal to act on his complaints, the Claimant persisted in his demand that something be done. Finally, on or about October 22, 1996, the By-law enforcement officers attended at the Claimant’s residence to perform sound tests on the noise emanating from the Defendant’s unit due to the piano playing. To conduct the test, one officer played the piano in the Defendant’s unit while another officer measured the sound in the Claimant’s apartment. The test results indicated the noise from the piano was below the acceptable levels established by the By-law. The Vancouver Health Board recorded the test results in a letter to the Claimant dated November 12, 1996 from Alfred Guthrie, Noise Control Supervisor:

This is in response to your concern of continued noise problem being experienced from the playing of the piano in the above referenced suite next door to you.

I have reviewed our files and note the Department’s involvement to date. In addition, I have visited the premises on October 22, 1996, in order to review and assess the situation as it exists presently. From my observation, I have concluded the following:

1. The nature and source of the sound complained of could not be addressed under the Noise By-law, where it addresses the decibel levels for activities and quiet zones and in any case, did not reach or exceed the stated 45 dB(A) night-time level for a quiet area. (The levels recorded in your suite from the piano was [sic] 33-35 dB(A)).

2. As a result of the foregoing, the problem was looked at under a more general section which addresses the disturbance to the "peace and quiet" of the individual. This section (SEC. 4) did not provide much relief; however, since the noise from the piano was barely audible from your suite and is only played for a period of one half hour, according to the occupant of suite #107 and by your admission.

In my opinion, the problem can be best resolved by a compromise between yourself and the party occupying suite #107, Ms. Jenny Yang, or by appealing to the Strata Council of your building to come up with their own solution.

The Health Department will no longer pursue the issue unless the noise becomes louder than it is presently and is being played at unreasonable hours and for long periods.

We will be willing to respond if the noise develops to the point where it can be addressed by the By-law. At this point, we are of the opinion that it cannot.

[9] The Claimant estimates that during 1996 the By-law enforcement officers attended at the Defendant’s residence to deal with his noise complaint on at least 15 occasions.

[10] The Claimant did not enter into any discussions with the Defendant with a view to negotiating a compromise concerning the piano playing. The Claimant refused to discuss a time when it would be convenient for the Defendant’s daughter to practice. The Claimant maintained that no time was convenient because he may wish to sleep any time of the day or night. Further, the Claimant refused to advise the Defendant when he was going to rest, as he regarded such information as a private matter. The Claimant was also not satisfied with the measures taken by the Defendant to reduce the noise from the piano. At the Strata Council’s request, the Defendant had moved the piano to an outside wall away from the Claimant’s unit.

[11] Because he received no satisfaction from the Health Department, the Claimant began complaining about the noise to the Vancouver Police Department. The Claimant estimates that between the fall of 1996 and May 1997 he summoned the police at least fifty times to the Defendant’s residence. While the police attended at the Claimant’s request, they did not instruct the Defendant to discontinue the piano playing, and did not advise her that the noise was too loud. Finally, the police told the Claimant not to contact them again because there was nothing they could do to assist him. The Defendant testified that the police visits disturbed her and caused her great inconvenience. Sometimes the police came late in the evening and disrupted her daughter’s sleep.

[12] Unable to secure the assistance of the Vancouver Police Department, the Claimant requested action from the Strata Council. The minutes of the Strata Council indicate that it was satisfied with the Health Department’s tests. Because the noise was within acceptable levels, and the piano playing was not conducted late at night or for long periods, there was no reason to take action against the Defendant. Further, the Strata Council canvassed the Defendant’s other neighbours and received no complaints about excessive noise due to the piano playing. The Strata Council also wrote to the Claimant and asked him to set a time that the piano playing would not disturb him. The Claimant refused to discuss the matter and took the position that there was no convenient time.

[13] The Defendant testified that the Claimant’s constant harassment about the piano playing frightened her and her daughter. The Claimant would regularly bang on the walls and the Defendant’s door, shout obscenities at them, and threaten them with bodily harm. The Defendant says that just prior to their move in May 1997 the Claimant threatened to chop her daughter’s fingers off because she would not stop playing the piano. The Defendant says the Claimant called her a hooker and her daughter a bastard and a piece of shit. The Claimant also disrupted her bible study meetings on Sundays by yelling obscenities and calling the group an orgy. The Claimant also hovered over them when leaving the unit; he stared at them until they left. The Claimant continually embarrassed the Defendant in front of guests because of his offensive remarks and aberrant behaviour.

[14] Apart from the constant intrusions by the Claimant, the Defendant says she spent many hours with the police, By-law enforcement officers, and members of the Strata Council attempting to address this problem. Over a two-year period the Defendant says she had to take at least one week off work to deal with the Claimant’s complaints and her daughter lost valuable practice time. In regard to the latter concern, the Defendant testified that her daughter’s piano examinations had to be postponed until after their move from the unit because of the constant interference by the Claimant. The Defendant’s daughter was required to take additional private lessons ($240.00) and pay an additional examination fee of $57.00 as a consequence of the Claimant’s actions. The Claimant testified that he never thought about whether his actions were reasonable or not and was not concerned that he may have harassed the Defendant or interfered with her daughter’s piano practice.

[15] As a consequence of the Claimant’s constant interference in their lives, the Defendant decided to sell her unit and move away. In December 1996 the Defendant engaged Kathryn Watkinson, an agent with Remax Realty (Westside), to sell her home. The unit was listed at $138,000. After six months the Defendant took her unit off the market because she was unable to sell it.

[16] The Defendant claims that she was unable to sell her unit because of interference by the Claimant. The Defendant says that when prospective purchasers came to see the unit the Claimant would open his door and scream that the agent was lying and that this was not a quiet building. The Defendant testified that on February 9, 1997 she was at home when her realtor brought a woman and her daughter to view the unit. Upon leaving the unit, the Defendant says the Claimant opened his door and shouted, "this woman is a criminal, this building is not a quiet building, and anyone who buys this place and live in this place will have very bad luck." The prospective purchasers then expressed reluctance to buy a unit next door to the Claimant. The Defendant testified that the Claimant behaved in this manner on many occasions thereby frustrating the sale of her unit. Finally, the Defendant was forced to rent out her unit to a friend who could tolerate the Claimant’s conduct. To corroborate her evidence the Defendant introduced a letter dated May 14, 1997 from Ms. Watkinson:

I have listed Jenny Yang’s apartment at (No.) Prince Edward Street for sale since December 8th 1996. On several occasions her neighbour Mr. Edward Chiang has disrupted showings of the apartment to potential buyers. On December 12th 1996 Mr. Chiang yelled at me in the hallway. He called me a liar for telling the buyers it was a quiet building and proceeded to run down the strata council. Prior to being verbally abused by Mr. Chiang the buyers had expressed interest in the apartment. After the encounter they said they did not want to live beside someone like that.

Similar incidents have occurred on several different occasions. Two times, the buyers may have been ready to write an offer but were put off by Mr. Chiang’s yelling and carrying on.

[17] The Defendant claims she incurred additional mortgage costs in carrying the unit after she moved into a new residence. Further, the market price of the unit dropped at least 5% between December 1996 and May 1997.

[18] The Claimant denies interfering with the sale of the Defendant’s unit. He says he encouraged her to move out so he would not hear the piano noise any more. The Claimant also denies harassing and threatening the Defendant. The Defendant does admit, however, that he watched the Defendant through the peephole in his door and accused the Defendant of consorting with married men in the hallway.

[19] The Defendant also called George Lee to corroborate her evidence. Mr. Lee babysat the Defendant’s daughter from 1985 onward and rented the Defendant’s unit after May 1997. Mr. Lee testified that whenever he came to the unit the Claimant would open his door and stare at him. When Mr. Lee left the unit the Claimant would also open the door and stare at him. Mr. Lee testified that on one occasion after he moved into the unit the Claimant came up to him and accused him of playing the piano in the suite. Mr. Lee invited the Claimant inside to look for a piano because there was none to be found.

[20] Finally, the Claimant introduced a report by Dr. Thomas dated June 26, 1997:

This is to certify that Mr. Edward Man Ching Chiang has been attending this medical office. He suffered from a number of medical conditions. This includes: hypertension, large anterior myocardial infarct, renal impairment, hyper-cholesterolemia, post-traumatic neurologic dysfunction of the left arm and leg, with flexion contracture of the left index finger, anxiety-depression, with insomnia. He is on a number of medications for the above medical conditions.

It would be beneficial for him to reduce mental stress, relax, and stay in a quiet, pleasant environment, in addition to regular, light exercise, and pharmacological therapy.


[21] The Claimant argues he has been seriously disturbed by the noise emanating from the Defendant’s suite over an extended period of time. Further, the Claimant says the noise has affected his health and has precluded the use of a large part of his suite. The Claimant relies upon Section 4 of the By-law passed by the City of Vancouver to regulate noise in residential areas. The Claimant says the Defendant has contravened this by-law and is therefore liable in damages for the harm caused.

[22] The Defendant says she has broken no laws in allowing her daughter to play the piano for short periods at reasonable hours. The Defendant maintains the Claimant has refused to compromise with regard to this dispute and has continually interfered with her life to the point where she was forced to leave her apartment. The Defendant says the constant threats and harassment also caused her severe emotional suffering and distress. In addition, the Claimant’s actions have caused her economic loss with regard to the market value of her suite.


[23] The Claimant’s action potentially raises three causes of action for which a claim in damages may be made against the Defendant. First, the Claimant relies upon an alleged breach of Vancouver City By-law No. 6555 dealing with the regulation of Noise or Sound. Second, the Claimant sues for damages arising out of the intentional infliction of emotional distress or harm. Lastly, the Claimant raises a claim in nuisance with respect to the noise emanating from the Defendant’s premises.

[24] The Defendant’s counter-claim also raises a number of potential causes of action. The Defendant claims damages for the intentional infliction of emotional distress. The Defendant’s claim may also be addressed as one for nuisance. Finally, the Defendant maintains an action against the Claimant for damages arising out of the intentional infliction of economic loss.

[25] I will address each cause of action under a separate heading.